FAQ

Orders:

How Can I Place An Order?

After finding a product you like, simply click "Add to Cart " beneath the price. From there, you may continue shopping or click on "PayPal" to complete your shopping. Enter your e-mail address. (Please double-check this so we can update you on the status of your order.) Then enter your name, address, city, country, and mobile number. Please note we cannot ship to a PO box, we must have a physical address.

If you have a valid discount code, you may enter it in the " Discount" field located on the right side of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.

Continue by clicking the “Continue to shipping ” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue on to Payment Method.” You will need to enter your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable.

Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at [email protected].

How Can I Check The Status Of My Order?

After placing your order with ENRATING, you will receive an email message confirming receipt of your order. Many orders ship the next business day, but some orders take a few days to ship. Out of stock items will take longer. We will update you via e-mail if unable to receive your item(s) within 2 to 4 weeks from the date of your order. If you do not receive a confirmation e-mail, please email us at [email protected] An email will be sent to you as soon as we know your item(s) have shipped.

Are My Credit Card And Other Account Information Secure?

Yes. ENRATING secure software encrypts all your personal information including credit card number, name, address, and phone number. Our software utilizes "Secure Socket Layer" or SSL technology used by other major retailers. ENRATING will never sell or lease your personal customer information.

Why Do I Need To Register My Customer Profile?

ENRATING collects certain customer information such as your name, address, phone number, email address, etc. to help us serve you better. This helps us to recognize you on future visits to ENRATING and will minimize the amount of re-keying of information you have to do. ENRATING guarantees absolute privacy with any information given. We will never sell or lease your personal information.

ENRATING Prices Compare To Other Internet Retailers?

At 20-50% off manufacturer list prices, you will not find a lower price than at ENRATING. We monitor our competitor's websites and adjust our prices accordingly. If you do find a lower price online, please e-mail us at [email protected] We need to know the exact URL of the webpage showing the competitor's item, the price of the item, any additional shipping or handling fees, and that the model matches exactly ours. Please also include your contact information. Please note that our LOW PRICE ENRATING does not apply to clearance, auction, refurbished, factory seconds, or items that are not the website's regular merchandise. Once verified, we are usually glad to match the competitor's price and shipping, provided we can cover our costs. We do not price match against websites that are in violation of the manufacturer's minimum pricing policy and we recommend you do not purchase from those websites. We only sell first quality merchandise at tremendous value

Payments:

What Payment Methods Does ENRATING Accept?

ENRATING accepts PayPal, American Express, MasterCard, Visa, and JCB. Your card will be debited when we can confirm the shipping time. You will be given the option via e-mail to cancel your order or to wait for any item that may be temporarily out of stock or back-ordered.

Why Was My Payment Refused?

There are various reasons why a payment has not been accepted: check that the problem does not concern an error in entering the details of the credit card used to place the order, such as expiry date, circuit, and number. If the problem persists, please contact our customer service.

How Can I Use My Promotional Code?

If you have a promotional code, you can use it at the time of purchase in the shopping cart during the summary phase of the selected products.

Are My Credit Card And Other Account Information Secure?

Yes. ENRATING secure software encrypts all your personal information including credit card number, name, address, and phone number. Our software utilizes "Secure Socket Layer" or SSL technology used by other major retailers. ENRATING will never sell or lease your personal customer information.

Delivery:

How Does ENRATING Deliver My Items To Me?

Most items are shipped via FedEx. Out-of-stock items will ship directly from the manufacturer. We process your order within 24 hours. Please allow up to 4 weeks for delivery. Most items will ship within 2 weeks. (If specific items take longer, it will be noted on that item's information page.) As always, we will notify you via e-mail if the normal delivery time cannot be met. Please inspect your items when you receive them, late returns will entail a restocking fee.

How much are shipping and handling?

Spend just $39 and shipping is free. Otherwise, shipping is only $5.99 PER ITEM. ENRATING will ship anything to anywhere

Pricing:

Do you offer discounts for purchases over $1500?

It depends on the manufacturer. Some purchases may qualify for special pricing and/or shipping. We will gladly pass those savings, if available, from the manufacturer to you.

Do you guarantee prices for any period of time?

We strive to provide great products at low prices. The only time our prices change is to reflect changes in pricing from the manufacturers. Also, we pass any savings on to you if a manufacturer reduces the cost of an item.

Are your prices accurate?

We work hard to make sure all prices shown on our site are the lowest allowable prices we can sell online. We reserve the right to not fulfill an order due to a price typo. We would never intentionally display a price that is unusually low just to attract attention. Not our style.

Registration and Account:

How Can I Register?

To register, simply click on the icon before the shopping cart in the top right-hand corner, enter the required information and choose a password. Registration is simple and free of charge and registered users have access to all order and return information and addresses.

How Can I Change My Account Details?

To change your details, log in to your account by entering your email and password. Click on 'Edit' to update the data you want.

How Can I Retrieve My Password?

If you have forgotten your password, you can retrieve it in the My Account section. You will receive an e-mail containing your new password.

How Can I Delete My Profile?

To request deletion of your account you can contact our Customer Service at [email protected]

Can I Unsubscribe From The Newsletter?

You can unsubscribe by clicking the unsubscribe link at the bottom of our emails.

Returns:

How Can I Make A Return?

To request a return, contact Customer Services via this link, providing information about your order: order number, e-mail address used for the order, and the reason for your return. Customer Service is at your disposal to clarify any doubts about the procedure to follow.

How Can I Check The Status Of My Return?

You can monitor the delivery to our warehouse directly on the courier's website, using the tracking code indicated in the e-mail confirming the return procedure.

Can I Return A Faulty Product?

If the product received has defects, ENRATING will assume full responsibility for the return. Contact our Customer Service. If the customer wishes to make use of the right of withdrawal and return the purchased product, the transport costs will be charged to him/her.

How Long Should I Take To Return An Item?

The return request must be made within 14 calendar days from the date of the order.

When Will I Receive My Refund?

Upon the arrival of the goods in our warehouse, the items will be subject to quality checks to ensure that the return complies with the TERMS AND ENRATING. No refunds will be given for products received in a condition that does not comply with these terms and conditions. If your return is accepted, you will be notified by email and will receive a credit card refund on the payment method used for the purchase within approximately 30 days from the date the items were returned to our warehouse.

Questions About Coronavirus:

Will The Delivery Time Of My Order Be Affected?

Delivery times are affected by a number of different variables. Some orders may experience delays due to restrictions that could impact one or more of our global production facilities or shipping partners.

Below Is The Most Up-To-Date List Of Countries That Are Experiencing Significant Transit Delays:

Australia Additional 2 Week
China Additional 1 Week
Hong Kong Additional 1 Week
Japan Additional 1-2 Weeks
Philippines Additional 2-3 Weeks
Singapore Additional 1-2 Weeks
Spain Additional 1-2 Weeks
US Additional 1 Week
Canada Additional 1 Week

Is It Safe To Receive A Package From Any Area Where COVID-19 Has Been Reported?

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low. Source

Where Does GOSUNVAULT Ship Orders From?

Our sellers are located all across the world, including England, Iceland, Ukraine, Lithuania, Australia, the United States, as well as China. This means that your package may be shipped from a variety of locations!

What Are We Doing To Ensure Safety?

We are working closely with our merchants to ensure that they uphold the highest standards of safety. According to the WHO, it is safe to receive packages as coronaviruses do not survive long on surfaces

Should I Be Worried About Not Getting My Package?

Your packages are on their way! Orders are set to arrive within the estimated delivery dates. Please remember that these dates are estimates, and your local delivery condition may change.